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Business Ops Engineer at Heap
San Francisco, CA, US
As a Business Ops Engineer, you’ll the build internal tools that scale our business to ever-growing orders of magnitude.

You’ll work with engineers to build lasting products, but your end-users will be sitting right next to you: they’re the folks in marketing, sales, and customer success who grow Heap.

We prefer to solve problems with data and automation, not headcount and grunt work. It’s easy to burn money and time on scaling problems. You’ll make sure to uncover the leverage we need in order to grow our business efficiently, for many years to come.

Some internal projects we've built:

Karl built a Slack bot named heapcat, which streamlines workflows for our success team and saves them from running ad-hoc database commands on prod. For instance, extending an account’s trial is as simple as telling heapcat to extend-trial foo@bar.com 7 days!
Taylor consolidated data from multiple disparate sources into Redshift. This lets us produce more complete analytics dashboards and better understand our business.
Matin built a framework that makes it easy to configure and test drip email campaigns based on behavioral data. We want you to help open-source it!
As our Business Ops Engineer, you will:

Build sustainable tools to power our business teams. Experimentation, lead scoring, churn prediction, data warehousing, workflow automation. Every stage of customer acquisition can be optimized with data and software. (As a bonus, you’ll become a Heap power user!)
Collaborate with engineers to ship quality code. Since there’s a massive space of tools to build, technical judgment is crucial. What tech should we build upon? Does a new tool require a nice interface, or will a one-off script suffice? In-house or third-party?
Set your own roadmap. The feedback loop between your ideas and your shipped code couldn’t be tighter. Each day, you’ll be testing your prototypes with teammates in order to find the highest impact initiatives for our business and iterate quickly on shipping them.
Have a quantifiable impact on our growth. Whether it’s lead velocity, signup conversion, win rate, or net retention, your products will have a direct and measurable impact on our most important metrics. Everyone in sales, marketing, and success will adore you.
Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

We work in SF and can cover relocation costs. We'd love to hear from you!
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