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Account Director at Qualia
Austin, TX, US


Qualia is a digital real estate closing technology company that provides the infrastructure to streamline the home closing experience. The company offers a suite of products that brings together homebuyers and sellers, lenders, title & escrow agents and real estate agents onto one secure shared platform. Qualia was founded in 2015 by Forbes 30 Under 30 Award recipients Nate Baker, Joel Gottsegen and Lucas Hansen. The company is backed by top investors including 8VC, Bienville Capital, Menlo Ventures and Tiger Global and currently processes 15% of all US real estate transactions. Qualia is headquartered in San Francisco, CA and has offices in Austin, TX.


What you’ll be doing


Account Directors on the Customer Success Team have one of the most important individual contributor roles within Qualia. It is your responsibility to convey the value of Qualia's additional services- engaging clients to drive adoption of these services. You will own the full stack of client engagement. You will have the opportunity to collaborate cross-functionally with Marketing, Product, and Customer Success.




  • Massively expanding customer value by cross selling and upselling
  • Help design processes, structures, and tools to effectively scale sales and pass on learnings and best practices
  • Provide day-to-day account management and guidance to cross-sold accounts to help them utilize the platform to the fullest extent possible
  • Onboard and retain managed accounts Collaborate with the Product team to improve the experience for Qualia users on products sold


Your Background that Likely Makes You a Match


  • 2+ years in a sales or related external facing role
  • Consultative sales abilities
  • Previous sales or business development experience at a high growth technology company
  • Self-starter who proactively identifies opportunities to contribute
  • Impeccable written and verbal communication skills
  • Analytical, organized, and detail-oriented
  • Technically fluent
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly
  • Bachelor's Degree preferred


Why Qualia


We want to make it as easy as possible for our team members to create great work and live a healthy work/life balance. Our benefits package takes care of employees both inside and outside of the office. Each day employees dine together- eating a delicious meal from a local vendor. Our kitchen is stocked with snacks and beverages. We offer a slew of other benefits such as: flexible PTO, fun monthly events, great health benefits, a new laptop, and a gorgeous work environment.


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