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Account Manager, Uber for Business at Uber
New York City, NY, US

About the Role

As an Account Manager on Uber for Business, you will be responsible for managing several accounts across the high growth, top tier segment. Fully owning the relationship post-sale and launch, you will be responsible for retaining, renewing, and driving revenue within your book of business through upselling and cross-sell strategies. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Uber for Business customer base and influence internal strategy throughout your customer's organization, with the goal of providing a world-class customer experience

What You'll Do

  • Work with the Account Executive and Account Coordinator teams to execute successful launches across top tier accounts
  • Grow and retain a vast book of business through upselling and cross-selling, relationship building and resolute communication while exceeding a quota
  • Work cross-functionally to drive efficiencies throughout the account lifecycle
    • Identify and monitor key account health metrics
    • Derive qualitative and quantitative insights, leveraging direct customer stories, feedback and data trends
    • Make informed recommendations to Product, Sales, Marketing, and Support on how to improve the customer experience across different types of accounts
    • Seek to achieve operational excellence by iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes
  • Work directly with clients to improve the employee and administrator Uber for Business experience with communication and on-site presence

What You'll Need

  • Bachelor's Degree required
  • 2-4 years of B2B experience in a client facing function preferred
  • Experience working against revenue driving goals and quota
  • Excellent written & verbal communication and interpersonal skills
  • Proven track record of operational excellence, building playbooks, tools and resources, and processes, with the goal of optimizing for efficiency and scalability
  • Collaborate in a fast-paced team environment and have a competitive edge
  • Strong use of insights and confidence around data-driven decision making
  • Ability to problem solve, adapt, and grow quickly as we build the Account Management organization
  • Excellent organization, project management, and time management skills.
  • Entrepreneurial spirit

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

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