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Sr. Associate, Sales Strategy & Operations at Uber
San Francisco, CA, US

About The Role

We're looking for a Sr. Associate to join a high-impact, high-performing team that delivers strategic analysis and operational rigor to our newly formed Inside Sales and SMB Scaled sales leadership team. The goal of the Inside Sales and SMB Sales teams is to acquire high potential customers at scale. The ideal candidate is the business partner to the Sales and Marketing leadership driving the SMB Sales channel forward and will drive the business and operational cadence to ensure weekly, quarterly and annual success. This person excels at turning data-driven insights into actions, balancing strategic planning with execution.

As a key leader of the Go to Market Operations team, this person will make a large impact on our rapidly growing global business.

What You'll Do

  • Serve as the trusted advisor and sales operations lead to drive quarterly and annual business results.
  • Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics.
  • Lead executive analyses, strategies, and deliverables (e.g.,executive leadership reviews, QBR).
  • Drive operational efficiency by leveraging industry best practices and designing process, tool, and dashboard improvements to scale our high-growth business.
  • Own and optimize end-to-end sales process (from lead generation to implementation) to increase sales rep and team productivity.
  • Define and track Sales KPIs for Inside Sales and SMB Sales teams. Identify drivers of performance during weekly business reviews.
  • Translate Sales processes into Salesforce/ Lead routing system requirements and work with the Systems and Tools team to implement.
  • Lead and improve planning and forecasting processes (e.g.,long-range and fiscal year modeling, quota and capacity setting, territory carve).

What You'll Need

  • A minimum of 5 years of strategy & operations experience (e.g.,investment banking, strategy consulting, enterprise SaaS strategy and operations, sales strategy and operations)
  • Minimum 2 years of prior Sales Strategy and operations
  • Strong analytical and business intelligence skills. Aptitude for framing business questions with data, translating business needs into strategies, and executing tactics and process improvements.
  • Experience working with large sets of unstructured and synthesizing into business insights (e.g.,using SQL, Excel, Salesforce, data visualization in Tableau)
  • Experience problem solving and passion to analyze, set priorities, and solve complex problems effectively and consistently.
  • Effective, clear, and concise communication skills, verbal and written. Experience communicating with executives and cross-functional teams alike.
  • Experience driving cross-functional projects end-to-end.
  • Ability to negotiate priorities across organizations at all levels.
  • Experience with Salesforce or other CRMs. Ability to understand Sales technology stack requirements for the Sales teams and inform Salesforce process flows that will drive rep productivity.

About The Team

The Sales Operations team will be critical for Uber for Business to grow its sales team worldwide and make it productive.

Uber for Business has one goal-to allow businesses of any size to harness Uber's technology to move their business in new ways, with less hassle. From enterprises that need a seamless global travel solution to local businesses that want to provide courtesy rides to customers, or clinics providing reliable rides for patients, and more.

With over 65,000 businesses around the world already on board, Uber for Business is building for the future of how work gets done, wherever you need to go.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

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