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Technical Writer at Clarifai
New York City, NY, US

Clarifai is an artificial intelligence company that excels at visual recognition. We do not sell an abstract, futuristic technology - we sell technology that people can use today to solve real-world problems. We believe that the same AI technology that gives big tech companies a competitive edge should be available to developers and businesses. That’s why we build products to make it easy, quick, and inexpensive for them to innovate with AI, go to market faster, and build better customer experiences. We make teaching AI just as accessible as we make using AI, which is why our technology is the most personalized, unbiased, accurate solution in the market.

Clarifai is currently experiencing rapid growth, most recently having secured $30M Series B round of funding and are backed by Menlo Ventures, Google Ventures, USV, NVIDIA, Qualcomm, Osage, Lux Capital, LDV Capital, and Corazon Capital. To continue to succeed, we need people like you to join the team!

Clarifai is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Your Impact:

With your background in engineering, your interest in artificial intelligence, and your passion for articulating complex functionality to both technical audiences and non-technical audiences, you will create engaging documentation, sample code, articles, videos, tutorials, trainings, and blog posts across various levels of abstraction. Your work will support various audiences with targeted content to help them better understand, use, and implement our visual recognition AI technology. You’ll use your communication skills to create excellent documentation on product workflow, API functionality, UI navigation, application development, and computer vision modeling concepts.

Your Opportunity:

As Clarifai’s technical writer, you will work alongside our Developer Evangelism Team to educate and empower developer communities with our powerful, easy-to-use AI technology. You will be a key member of the Product team joining our effort to drive user acquisition and adoption of Clarifai’s computer vision product platform. Your role will be instrumental to the success of the company, and you will interface frequently with Product Management, Product Marketing, Engineering, Support, Sales, and Customer Success to define high-impact documentation projects. In this role, you will:

  • Own and maintain our public docs, including our Quick Start Guides, API References, SDKs, and other documentation in support of product launches and updates
  • Identify, prioritize, and execute on documentation improvement projects in collaboration with product management, support, and developer relations
  • Collaborate with engineers, product managers, and user-facing teams to determine how to best document new features across multiple media types (e.g. text, audio, video, etc.)
  • Create implementation guides for developers and non-developers, as well as video tutorials for a variety of audiences (both internal and external)
  • Write and contribute your voice or your editorial skills to our blog
  • Edit, clarify, and proofread documents written by others, and coach contributing writers on ways to improve their writing skills
  • Own and implement pricing calculators on the website, working in conjunction with product managers and engineering, to keep our customers informed of their total cost of ownership.

What You Bring:

  • 2-4 years experience in technical documentation, product documentation, or online publishing with experience writing technical customer-facing materials
  • Exceptional verbal and written skills
  • Ability to simplify complex concepts
  • Track record of writing accurate, clear, and concise documentation
  • Excellent understanding of web technologies, APIs and SDKs
  • Experience reading code and writing code samples in at least one of the following languages: JavaScript, Python, Java
  • Ability to manage multiple projects and prioritize initiatives based on business needs
  • A collaborative mindset with a get-stuff-done attitude

Nice to Haves:

  • Comfort managing documentation using version control and peer review (e.g. via Github)
  • Desire to conduct user testing to ensure documentation is effective
  • Experiences working with developer community to uncover customer needs

Perks and Benefits:

  • Free snacks, drinks, lunch
  • Medical, vision, and dental coverage
  • Unlimited PTO
  • Equity
  • Education budget on self development and training
  • Monthly Hack Days
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