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Solutions Architect at Platform9
Austin, TX, US
Platform9 engineers work on next-generation technologies that are disrupting the status-quo in the private cloud space. Our key differentiator is the time-to-value with Platform9’s approach to enabling cloud infrastructure.
We are looking for highly motivated, customer-focused team players for building and maintaining post sales relationships with our enterprise customers, making many more enterprises successful with their open source clouds. You will serve as a trusted advisor, ensuring successful deployment and adoption of Platform9’s solution. This role reports into our Director of Customer Success. 


Responsibilities:
  • Deliver onsite and web-based training programs to help with product understanding and adoption. 
  • As Platform9 subject matter expert, provide guidance and advice to customers on integration issues, deployment questions, or specific storage or networking technologies that integrate with Platform9.
  • Serve as a front line for “best practice” inquiries from customers. Build reference architectures and other required documentation to help with adoption. 
  • Build tools and services for monitoring and building metrics to enable and improve customer success. 
  • Being the voice of our customers internally to the Platform9 product team, proactively communicate requirements and influence product roadmap. 
  • Contribute to customer issue troubleshooting and feature documentation
  • Communicating best practices, reference architectures and other training material to customers
As a key member of our team, you will have the opportunity for technical growth and to make a significant contribution to the growth of enterprise private clouds across the globe


Requirement Summary:
 
  • 2+ years of customer success or equivalent client interaction experience
  • Exceptional verbal and written communication, organization and presentation skills 
  • Proactive, energetic, and loves working on hard problems 
  • Good knowledge of Linux/Unix Systems. Good understanding of networking, storage and security concepts
  • Basic domain knowledge of virtualization and container technologies such as VMware, KVM and Docker
  • Knowledge of cloud management products. OpenStack knowledge is a plus
  • Programming proficiency in any one language: python, javascript, C/C++, java, ruby, golang, C#
  • Enjoy discovering customer use cases, identifying gaps and resolving issues in the product
  • Passion for cloud technologies
  • Customer centric mindset
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