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Risk Operations Manager at Signifyd
San Jose, CA, US
At Signifyd we’re creating a new market. We’re constantly improving and expanding the technology that has changed what fraud protection for e-commerce looks like. So we don’t have time for office politics. We understand that different people have different work styles and we thrive on variety while learning from each other. We’re all Signifyers, so we know that what needs to get done will get done.
Signifyd is a place where no one is going to tell you how to do your job. If you want help, you'll get it — from all quarters. But we pretty much figure out what needs to be done, who's in the best position to do it and then let that person roll-up her or his sleeves and have at it. We're protecting retailers from online fraud in a way that's never been done before and we could use your help if you're someone:
- Who believes challenges are best overcome by thinking differently.
- Who knows his or her role, but isn’t confined by it.
- Who’s greatest satisfaction comes from helping customers succeed and achieve their dreams.
- Who isn’t afraid to disagree, convincingly, civilly and honestly.
- Who will stop and hold the door for a colleague, even if you’re running late.
Oh, and a few particulars for this role:
As a Risk Operations Manager, you will develop, coach, mentor, and motivate a sizeable team of Risk Operations agents. This team of agents is responsible for manual reviews of online transactions, providing fraud insights, and supporting queue optimizations. You will play a critical role for continued improvements of risk operations efficiencies and effectiveness. In addition, you will make a big impact to advance the payment risk decisioning to the next level.  
We are looking for an enthusiastic and passionate individual to lead a fraud-fighting team and help our customers succeed. This role will report to the Director of Risk Operations.


    • Manage day-to-day operations of a Signifyd Fraud Squad team
    • Be responsible/accountable for your team’s performance against KPI’s
    • Develop and implement team policies, goals, objectives, and procedures
    • Drive improvement of manual review quality assurance monitoring and training processes
    • Quickly identify new fraud patterns and reduce financial losses for the company and customers
    • Be a customer-focused advocate and maximize the value we provide   
    • Closely collaborate with other Risk teams to enhance fraud detection models, rules and underlying platform and data
    • Be able to articulate and prioritize product changes to improve the Team’s efficiency
    • Motivate and inspire agents through positive communication and coaching


    • Bachelor’s degree or equivalent job experience
    • 3-5 years experience in fraud operations management, preferably in e-commerce or financial services
    • Proven ability to lead a team, communicate effectively and build rapport with direct reports, peers, and managers
    • Highly analytical, capable of data analysis and data-driven decision making
    • Flexibility to adapt well to change in a fast-paced, high pressure, and demanding environment
    • Successfully managed larger teams comprised of remote and offshore agents
    • Ability to work off-hours; Some international travel will be required
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