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Sales Engineer at Signifyd
Denver, CO, US
At Signifyd we’re creating a new market. We’re constantly improving and expanding the technology that has changed what fraud protection for e-commerce looks like. So we don’t have time for office politics. We understand that different people have different work styles and we thrive on variety while learning from each other. We’re all Signifyers, so we know that what needs to get done will get done.
 
Signifyd is a place where no one is going to tell you how to do your job. If you want help, you'll get it — from all quarters. But we pretty much figure out what needs to be done, who's in the best position to do it and then let that person roll-up her or his sleeves and have at it. We're protecting retailers from online fraud in a way that's never been done before and we could use your help if you're someone:
 
- Who believes challenges are best overcome by thinking differently.
- Who knows his or her role, but isn’t confined by it.
- Who’s greatest satisfaction comes from helping customers succeed and achieve their dreams.
- Who isn’t afraid to disagree, convincingly, civilly and honestly.
- Who will stop and hold the door for a colleague, even if you’re running late.
 
Oh, and a few particulars for this role:
 
The Role: As a Sales Engineer you will play a critical role in assisting the Sales department develop and win new business, and will work with other inter-departmental groups to improve the tools and content that lead to faster sales cycles, happier customers, better products and a more informed and capable internal workforce and external partner community.

Responsibilities

    • Demonstrate Signifyd products to partners and customers
    • Lead technical discussions on integration, APIs, ecommerce plugins & extensions
    • Respond to RFPs and Security Questionnaires
    • Develop and deliver training and educational assistance to new employees, new partners and new customers
    • Work hand-in-hand with the Signifyd Implementation Services and Customer Success teams to provide the best possible on-boarding experience for customers
    • Conduct research and solve problems surrounding new and unique integration scenarios

Requirements

    • 3-5 years in previous Sales Engineering, Solution Architect, Product Specialist or Technical Sales roles
    • Proven customer-facing strengths and experience
    • Strong independent work ethic
    • Excellent presentation skills (Keynote, Google Slides, MS PowerPoint, etc.)Excellent communication skills (speaking, writing, editing, follow-through, follow-up, etc.)
    • Strong technology skills (Acrobat, MS Office, Google Suite, Salesforce.com, etc.)
    • Strong project management skills (coordinating, project leading, resource management)
    • Ability to analyze complex situations, develop associated action plans and lead peers towards achieving key objectives
    • Creative, resourceful, detail-oriented, and highly organized (time tracking, juggling multiples tasks, etc.)
    • Willingness to travel (5-15%)
    • Passion for customer service
    • Passion for new technology
    • Background in e-commerce, payments, fraud or data science is a plus
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