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Account Manager at Signifyd
San Jose, CA, US
At Signifyd we’re creating a new market. We’re constantly improving and expanding the technology that has changed what fraud protection for e-commerce looks like. So we don’t have time for office politics. We understand that different people have different work styles and we thrive on variety while learning from each other. We’re all Signifyers, so we know that what needs to get done will get done.
Signifyd is a place where no one is going to tell you how to do your job. If you want help, you'll get it — from all quarters. But we pretty much figure out what needs to be done, who's in the best position to do it and then let that person roll-up her or his sleeves and have at it. We're protecting retailers from online fraud in a way that's never been done before and we could use your help if you're someone:
- Who believes challenges are best overcome by thinking differently.
- Who knows his or her role, but isn’t confined by it.
- Who’s greatest satisfaction comes from helping customers succeed and achieve their dreams.
- Who isn’t afraid to disagree, convincingly, civilly and honestly.
- Who will stop and hold the door for a colleague, even if you’re running late.
Oh, and a few particulars for this role:
As an Account Manager at Signifyd, you combine your strong experience with consultative sales processes with a passion for data-driven value propositions. You are excited to protect and grow the long-standing commercial relationship of Signifyd’s Mid-Market clients, at the nexus of machine learning models, fintech, and our disruptive, liability-shifting business model.  You can align Signifyd priorities with strong day-to-day operations to create mutually beneficial action plans for our merchants. You are empathetic--ready to partner with Signifyers from all departments and our customers to experiment with GTM strategy and launching Signifyd’s newest products.


    • Drive consistent, repeatable achievement of revenue targets through disciplined pipeline and sales process management
    • Lead the conversation to ensure renewals and expansion opportunities are identified and closed successfully with assistance from Signifyd client services and data science teams.
    • Act as a trusted resource and point of escalation in non-revenue generating activities between Signifyd and the merchant
    • Represent Signifyd at industry events and sales activities

Minimum qualifications:

    • 3-5 years of Sales and/or Account Management experience, with a proven ability to upsell additional products to existing clients
    • Customer management skills with strong business acumen
    • Analyze and navigate complex situations, develop associated action plans and lead teams to achieve key objectives
    • Demonstrated confidence in providing context and clarity on the path to closing business
    • Creative, resourceful, detail-oriented, and highly organized
    • An analytical and metrics-driven work style
    • Excellent communication and presentation skills
    • Self-starter who thrives in a fast-paced, deadline oriented environment
    • Passion for e-commerce and new technology

Preferred qualifications:

    • Experience selling B2B products in the payments, retail, risk management, and/or machine learning sectors
    • Ability to iterate, improve and scale selling processes for new products and services, taking them from beta-launch to enterprise-ready
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