As a Customer Success Manager, you will build and nurture collaborative relationships with our clients to drive strong user adoption, customer satisfaction, and value. You will be the trusted adviser responsible for ensuring that new and existing clients derive value from our platform, and ultimately renew and grow their relationship with us. You will become a product expert, have a deep understanding of customer goals and use cases, and build strong relationships that help turn clients into advocates. With enthusiasm and clarity, you will coach and educate our clients on how to best leverage our product, troubleshoot questions related to the platform or underlying client data, and ensure that our clients are successful and delighted by their Everlaw experience. You will also be responsible for driving the renewal process and identifying opportunities for growth for your clients. We are looking for CSMs who are passionate about customers and the ways in which they use technology to drive results.
If this sounds like a good fit, we’d love to hear from you! This is a full-time on-site position located in Oakland, California.
We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack -- pick your metaphor). It's a multi-billion dollar space typically dominated by service-oriented vendors, and we're coming at it with cutting-edge technology and elegant design. It's working, and we've been growing very rapidly: we host scores of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today.
If you’re looking for an open, democratic company culture that values passion, integrity, and a desire to learn, we want to hear from you.
Everlaw is an equal opportunity employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.