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Big Data Solutions Engineer (post-sales) at Unravel
New York City, NY, US
If you are a technologist who enjoys working with customers and are driven by high-pace, high-growth environments where you can learn new skills, hone existing ones, accelerate your career to the level (and beyond) and make a tremendous impact in a space that continues to grow, then Unraveldata has a perfect role for you. Unraveldata is helping customers achieve the full value of their Big Data platforms with an intelligent APM solution and is looking to further grow its technical team in the field in pre and post sales roles. As a Big Data Solutions Engineer, you work in the crucial intersection of potential and existing customers and the rest of the company, driving customer success that leads ultimately to revenue and hence overall company success. Come join the team, make a tremendous impact, and have an exceedingly good time while doing so!

About the Role

    • Hands on Big Data experience - installation, operations, implementation, troubleshooting, tuning (examples of key platforms/tools: CDH/HDP/MapR/EMR/HDI/Databricks/Dataproc/etc., Hive, Spark, Kafka, HBase, HDFS, oozie, Airflow, YARN, etc.) 
    • Primary responsibility for implementation of the Unravel platform in the process of securing renewals + growth in existing accounts. Works closely with customers, Unravel account representatives, and the entire company to achieve this
    • Focused around existing customer adoption and CSAT, w/ direct ownership for growth+renewal revenue numbers
    • Exceedingly strong presentation/soft skills are a must. Example of activities include customer evangelism + technical account penetration, demos, training+enablement, solution/value to requirements workshops
    • Helps define/improve customer journey and the teams/tools/processes needed internally to drive key metrics - requires strong self-management/organizational skills
    • Interacts heavily with PM/Eng serves as conduit for roadmap/futures requests from customers
    • Works with Marketing on evangelism and user success stories, enables reference ability via solution/value work for customers
    • Heavy in and out of region travel, primarily in-person customer facing

About You

    • 5-10+ years in successful technical sales and/or implementation in enterprise software focused around Big Data technologies
    • Demonstrable overachievement against goals
    • Experience working in entrepreneurial/startup environments (initial field buildouts)
    • Comfortable interacting at all levels with customers (developers, architects, first/second line managers, VP and above, C-level)
    • General understanding of customer lifecycle, specifically as applied to responsibilities of the role
We have a passion for excellence. We’re driven, and we love what we’re doing and have fun doing it. We value great minds but we’re also humble enough to rally around the best solution, regardless of whose idea it was. We value talent and we are always on the lookout for the right people to join us.
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